Call Recording is used for quality of assurance. Through Mango Voice's easy to use recording feature, management can simply access call recordings for training and instruction.

Security and Protection

Call recording is also used for company security and protection. By recording inbound and outbound calls. Your staff listen to and download call recordings to help resolve disputes that may arise. Its that simple. All of your recordings are securely stored and retrieved using our customer portal.

Our cloud-based phone systems allows you to easily record and retrieve you calls. Because our phone systems are cloud-based, you can access, and find recorded calls quickly and easily.

Keep in mind that some states require two party consent before recording a call. These states include:

• California
• Connecticut
• Florida
• Maryland
• Massachusetts
• Michigan
• Montana
• Nevada
• New Hampshire
• Pennsylvania
• Washington state

*In addition to this list, Delaware and Vermont do not have specific laws, but we recommend erring on the side of caution.

To learn more about Call recording consent visit.